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999 BSL Emergency Video Relay Service: Annual Report (2025/2026)

Executive summary

  • The 999 BSL Emergency Video Relay Service continues to deliver reliable and effective access to emergency services for Deaf British Sign Language (BSL) users across the UK. Sign Language Interactions (SLi) maintains ongoing compliance with Ofcom’s Approval Criteria for Emergency Video Relay Service Providers, as detailed
    in this report.

  • In the fourth year of operation, the 999 BSL service received approximately 18,900 calls (an average of 52 calls per day), a 5.4% increase on the previous year. The most typical* caller waiting time across all calls was just 3 seconds.

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