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Why Choose Sorenson?
Quality
Sorenson interpreters are fully qualified and highly skilled
Security
Every Sorenson interpreter passes a background check
Experience
Our interpreters seek continuous development opportunities
In-person interpreting
In-person BSL interpreting provides the most interactive and inclusive experience for Deaf and hearing participants, allowing discussion without delay and enabling interpreters to better identify speakers and convey body language and nonverbal cues.
The assigned interpreter will travel to the designated location to provide in-person interpreting. This type of booking is especially helpful in conveying nuance or building trust with your client or customer
Reliable
No risk of trouble with internet connection issues or frozen video feeds with on-site interpreting services.
Context
In person, an interpreter can observe and incorporate unspoken cues for more accurate communication.
Connection
In-person conversations allow a deeper level of communication, with the interpreter presence aiding conversation rather than distracting from it.
Speed
Avoiding the slight delay of internet video transmission makes face-to-face interpreting quicker for smooth on-site communications.
Specialist interpreting
Sorenson offers BSL interpreting services to support Deaf and hearing communication in any setting, with interpreter skill sets and qualifications to meet your needs even in highly regulated or specialised situations. That includes:
- Legal interpreting
- Mental health interpreting
- Interpreting for local and national government
- Deafblind and low-vision interpreting
- Qualified Deaf interpreters
Qualification
In fields that may require special qualifications – like legal and mental health interpreting – we can supply interpreters who meet all requirements.
Confidentiality
We hold our interpreters to the highest standard of professionalism and privacy. All of our interpreters also undergo background screening.
Terminology
Request an interpreter with knowledge and training in your field to ensure accurate, effective interpreting of jargon and complex concepts.
Accessibility
We provide Deafblind or low vision interpreting services as well as qualified Deaf interpreters for individuals with limited language.
Pre-booked Video Interpreting
Video interpreting allow fluid communication across signed and spoken language with a remote interpreter, and a video interpreter is available at shorter notice than in-person service. Pre-booked interpreting service allows you to choose an interpreter based on subject matter and give them context in advance for an optimal interpreting experience.
Customised
Request an interpreter familiar with your industry, terminology, or regulations.
Convenient
Interpreters available whenever you need them online for face-to-face or virtual meetings with your clients.
Cost-effective
Enjoy the benefit of anytime interpreter access without the cost of employing an interpreter full-time.
Communication
Improve interactions for employees and customers with a simple tool for satisfying, successful communication.
How it works
From personal appointments to large events, nothing beats the quality of Sorenson interpreting services.
Which service is best for you?
You may benefit from using a mix of our interpreting solutions for different situations. Use our comparison chart to get a better idea of which service is the best match for your specific interpreting needs.
Need help?
You can access our user guides and teams available to support you.
Frequently asked questions
If you can’t find an answer to your question here, our team would be happy to help through our Support page.
When you book in-person interpreting services, Sorenson will send an interpreter in person to your location to provide face-to-face interpreting support. In-person interpreting is the most interactive and effective way to work with interpreters, but it may require consideration of interpreter travel if required. Pre-booked video interpreting is a solution that allows you to use an interpreter over high-speed internet with a camera and video screen so the participants and interpreter can see and hear each other. Sorenson offers both pre-booked and on-demand interpreting service, which combine convenience and cost effectiveness.
When you request in-person interpreting service, our team will consult with you about your needs to determine interpreter staffing. During the booking, the interpreter will position themselves for visibility with Deaf participants and where they can hear and be heard by hearing participants to effectively relay all communication between languages.
Sight translation is a type of interpreting in which the interpreter converts the language of text to a user’s primary language. For example, in the case of sight translation for Deaf individuals, that could be relaying the content of written English in BSL. While many Deaf individuals read and write in the same languages hearing people speak, that is often not their primary language, and they may not have the same level of fluency that they have in sign language.
Court interpreters do not have any mandated special qualifications, however anyone working in a court setting has post-qualification and/or additional training in that area.
Interpreters working with patients and providers strictly adhere to the professional codes of conduct and GDPR and never disclose health information outside of the setting.
A person who is Deafblind has limited or no hearing and vision. In many cases, individuals have some use of one or both senses, but at levels that impact their use of signed and spoken language.
Qualified Deaf interpreters have a native understanding and expression of language that allows them to draw meaning from Deaf individuals who were not allowed to learn sign language, so they created their own. They can ensure native accuracy for news conferences or advisories when public safety is paramount.
Sorenson has the largest private interpreting workforce in the world, with roughly 6,000 interpreter employees—not freelancers or subcontractors. All of our interpreters pass stringent skills assessment as well as background checks. Sorenson also offers an extensive interpreting training program to upskill our own interpreters as well as those who do not yet meet our exceptionally high standards. Sorenson’s expert interpreters provide Video Relay Service, Video Remote Interpreting, and in-person interpreting. We can fulfill requests for a variety of specialised interpreting needs, including qualified legal interpreting, qualified mental health interpreting, DeafBlind interpreting, and qualified Deaf Interpreters.
Sorenson began offering Video Relay Service—BSL interpreted phone calls between Deaf and hearing individuals—20 years ago in Spring 2003. We quickly expanded our services to Video Remote Interpreting (VRI) thereafter and then added in-person community interpreting in the UK in Spring 2023.
Depending on which of our interpreting solutions you use, the timeframe will vary, and choosing the right solution for your timing and circumstances will provide the best customer service. We recommend requesting two weeks in advance for in-person interpreting—even further out for specialised interpreting. For pre-booked sessions, we may be able to accommodate requests with as little notice as a few hours.
You may opt for in-person or pre-booked video interpreting for conferences and events. If you request this option, Sorenson can accommodate nearly any video conferencing platform.
