Video Relay Service (VRS)
Empower Deaf BSL users to connect with your organisation via the public telephone network in real time. A dedicated BSL interpreter relays the dialogue seamlessly between your phone agents and the caller.
Empower Deaf BSL users to connect with your organisation via the public telephone network in real time. A dedicated BSL interpreter relays the dialogue seamlessly between your phone agents and the caller.
Connect Deaf and hearing teams with professional BSL interpreters via secure live video for hybrid meetings, internal interviews, medical appointments, and webinars without on-site travel delays.
Qualified BSL practitioners attend your physical venue for complex group dynamics, high-stakes negotiations, conferences, and critical healthcare environments where room context is essential.
Convert written corporate documents, website announcements, compliance policies, and public service resources into clear, professional studio-recorded BSL video content.
Unlike providers focused on a single delivery method, Sorenson combines decades of Deaf community trust, specialized video network infrastructure, and qualified BSL language specialists to give you dependable, all-in-one accessibility.
Connect with our UK team to design an accessibility package suited to your staff size, customer volume, and compliance requirements.
Video Relay Service (VRS) enables Deaf BSL users to place and receive standard telephone calls to hearing people in real time. The Deaf caller connects via video to a qualified BSL interpreter, who then dials the hearing recipient over the telephone network, relaying the conversation smoothly between sign language and spoken English.
Video Remote Interpreting (VRI) provides secure, on-demand or pre-booked BSL interpreting via high-definition video conferencing. It is designed for meetings, interviews, consultations, and webinars where all parties are part of the same scheduled session, with the interpreter joining remotely over the web or SignVideo app.
The key distinction is communication format. VRS is a telecommunications relay service designed for phone calls between two parties in different locations (e.g., a customer phoning your call centre). VRI is designed for collaborative meetings, internal discussions, or appointments where all participants join a single shared video conference or physical room.
Registered BSL interpreters convert spoken dialogue into natural British Sign Language and translate signing into spoken English in real time. Sorenson interpreters are fully vetted, NRCPD/SASLI-registered professionals who operate under strict non-disclosure agreements, maintaining confidentiality and GDPR compliance across legal, healthcare, and enterprise environments.
SignVideo embeds a simple click-to-call link or widget onto your website or customer directory. When a Deaf customer clicks the link, they are instantly connected to a qualified BSL interpreter on video, who immediately places an inbound phone call into your existing telephony lines and agents.
Sorenson Forum is our live speech translation and captioning software. During large presentations, hybrid town halls, or training sessions, a speaker’s voice is translated into real-time subtitles and transcripts across multiple languages, allowing attendees to follow along seamlessly on their personal mobile devices.