- The 999 BSL Emergency Video Relay Service continues to deliver reliable and effective access to emergency services for Deaf British Sign Language (BSL) users across the UK. Sign Language Interactions (SLi) maintains ongoing compliance with Ofcom’s Approval Criteria for Emergency Video Relay Service Providers, as detailed in this report.
- In the fourth year of operation, the 999 BSL service received approximately 18,900 calls (an average of 52 calls per day), a 5.4% increase on the previous year. The most typical* caller waiting time across all calls was just 3 seconds.
Please view the detailed 999 BSL Annual Report 2025–2026. For analysis of what four years of operational data means for commissioners and service designers, read our outlook on BSL access in UK emergency services.
How Inclusive Communication Enhances Workplace Accessibility in 2026
April 30, 2026
No Comments
Three years into the 999 BSL Video Relay Service, call volumes have grown 47%. We unpack what the data says about Deaf access to emergency response in the UK.